Congratulations on your purchase of a Horus Vision product. As provided herein, Horus Vision warrants (the “Limited Warranty”) to its original purchasing customer and permitted transferees (collectively, a “Customer”) that manufactured products (the “Product” or Products,” as the context so requires) sold by Horus Vision will be free from defects in material or workmanship for the intended use and under normal conditions for a period of thirty-six (36) months from the date of sale of such Product to the initial Customer. Date of sale shall be established by the initial Customer’s purchase receipt or by the products serial number if purchased directly from Horus Vision.
If Customer believes that a Product is defective and covered by this Limited Warranty, Customer must notify Horus Vision in writing within 30 days of its discovery of the defect, at which time Customer will receive a Return Merchandise Authorization (“RMA”) number. The Customer’s notice must identify the Product, including by serial number, and contain a detailed description of the alleged defect. The method of such notification must be by completing an RMA Request Form at www.horusvision.com or by telephone at (866) 568-2926. All returns must be accompanied by an RMA number and a purchase receipt.
Horus Vision will investigate warranty claims in good faith and with reasonable promptness. If Horus Vision determines that the Product is defective and covered by this Limited Warranty, Horus Vision will, at its option, either repair or replace the defective Product. Horus Vision may, at its option (a) send a replacement Product to Customer, (b) repair or replace Product on-site, or (c) require Customer to ship the Product to Horus Vision’s authorized service facilities. This Limited Warranty does not include the cost of Customer’s removal, shipment or reinstallation of Product, which shall all be at Customer’s risk and expense. The foregoing are Customer’s sole and exclusive remedies for any defect in any Product.
This Limited Warranty may be transferred to a transferee, provided adequate documentation can be provided to establish date of purchase to Horus Vision as set forth above.
This Limited Warranty does not apply to: (a) damage caused by accident, abuse, misuse, negligence, general wear and tear, extreme temperatures, flood, fire, earthquake or other external or extraordinary causes; (b) damage caused by using or operating the Product outside the permitted or intended uses described by Horus Vision; (c) damage caused by the failure to properly install, maintain and operate the Product in accordance with Horus Vision’s recommendations; (d) damage caused by service (including repairs and modifications) performed by anyone other than Horus Vision; (e) any Product that has been modified; (f) any Product that has had its serial number altered or removed; (g) the inability of Customer to use the Product; (h) cosmetic damage, including but not limited to scratches and dents; (i) any accessories such as lens caps, straps and cases; and (j) any batteries, or damage directly or indirectly caused by batteries.
This Limited Warranty is given in lieu of all other warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Horus Vision is not responsible for direct, indirect, special, general, incidental or consequential damages resulting from any breach of warranty or condition, or under any other legal or equitable theory, including but not limited to loss of use; loss of revenue; loss of actual or anticipated profits (including loss of profits on contracts); loss of the use of money; loss of anticipated savings; loss of business; loss of opportunity; loss of goodwill; loss of reputation; or any other indirect or consequential loss or damage howsoever caused. Please note that some states and countries do not allow the exclusion or limitation of certain types of damages or claims, so the foregoing limitations may not apply to every Customer. In states or countries where permissible, Horus Vision limits the duration of all implied warranties to the period of this Limited Warranty.
This Limited Warranty grants specific legal rights. Customer may also have other rights which vary from state to state (or by country). This Limited Warranty may not be transferred by Customer, except as provided above. No person is authorized to make any modification, extension or addition to this Limited Warranty except an authorized agent of Horus Vision. If any term is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired. This Limited Warranty shall be governed by the laws of the State of Idaho, USA, without regard to any conflict of law provisions or the United Nations Convention on Contracts for the International Sale of Goods. Horus Vision reserves the right to discontinue manufacture of any Product or change Product materials, design or specifications without notice.